Legal

Privacy Policy

Effective Date: January 1, 2025 — Last Updated: June 10, 2026

Copper Paw DataOps LLC, doing business as DataOps Group (“we,” “us,” or “our”), operates the website dataopsgrp.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name, email address, phone number, and company name when you contact us, book a consultation, or sign up for our services
  • Payment information processed securely through Stripe (we do not store card details)
  • Any information you provide through our AI chat or voice assistant, or contact forms

Automatically Collected Information

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • To provide, maintain, and improve our consulting services
  • To communicate with you about projects, proposals, and engagements
  • To process payments and manage client accounts
  • To respond to inquiries submitted through our website or chatbot
  • To send relevant updates about our services (you may opt out at any time)
  • To analyze website usage and improve user experience
  • To comply with legal obligations

3. AI Chat & Voice Assistant

Our website features an AI-powered chat assistant and an AI voice assistant. Conversations may be logged to improve service quality. Voice conversations are processed by ElevenLabs; microphone access is used only while you are actively speaking with the voice assistant. Do not share sensitive personal information, passwords, or financial details through these assistants. Conversations are not used to train third-party AI models.

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our website and business (e.g., Stripe for payments, AWS for hosting, Anthropic for AI chat, ElevenLabs for the voice assistant, Cal.com for scheduling)
  • Professional partners when required to deliver contracted services, with your consent
  • Legal authorities when required by law, subpoena, or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), role-based access controls, and secure cloud infrastructure on AWS. While no method of transmission over the Internet is 100% secure, we take reasonable steps to protect your information.

6. Cookies

We use essential cookies to operate the website and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., LinkedIn, GitHub, Cal.com). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is retained for the duration of the engagement plus a reasonable period thereafter.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Copper Paw DataOps LLC

d/b/a DataOps Group

Email: [email protected]

Phone: (704) 968-7011

Mooresville, NC 28117

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